Privacy, cancellation & late policies

Privacy policy: 

Your personal contact details are required to schedule appointments using our online booking system. You provide these details to Float Orange for the purpose of receiving information pertaining to your appointment booking.Float Orange will communicate with you via phone, SMS and/or email.

Cancellation policy:

Please read this cancellation policy in conjunction with the on-time policy below.

 

All cancellations require a minimum of 24 hours notice before your appointment start time.

 

You can notify us by;

- clicking on the cancellation link on your appointment confirmation email

- responding to the SMS reminder for the appointment you wish to cancel

For appointments cancelled with less than 24 hours notice (or if you fail to attend your floatation therapy session), 100% of the online payment associated with this appointment will be forfeited. 

 

For bookings made using a floatation therapy gift voucher, appointments cancelled with less than 24 hours notice (or if you fail to attend your floatation therapy session), 100% of the gift voucher value associated with this appointment will be forfeited.

On time policy:


The services offered at Float Orange are in strong demand. Online appointment booking is a convenient way for you to choose a time and day that fits into your busy schedule.
 
When you book an appointment with us, we fully commit to being here for you at that time. We ask the same of you.

 

If you are late for your appointment, your float session finish time will not be extended.

 

Please also be aware that your hosts at Float Orange schedule appointments assuming you will attend your session at the time you have chosen. Your Float Orange hosts have also committed to being on time for their massage clients and have designed their schedule to provide you, the floatation therapy guest and their massage therapy clients, the best on-time experience by being ready for you at your appointment start time. In some circumstances, if you arrive late for your float session, the office may be locked as your host may be treating an on-time massage client. In these situations, you'll be considered a no show for this appointment in which case 100% of payment made online for this appointment will be forfeited.